Cancellation & Refund Policy
Last updated: January 2025
Order Cancellation
You may cancel your order before it is packed. Once an order is packed or out for delivery, cancellation is not possible. To cancel, call or WhatsApp us immediately with your order number.
Returns
If you receive a damaged, expired, or incorrect product, please contact us within 24 hours of delivery with a photo. We will arrange a replacement or refund.
Refunds
Approved refunds will be processed within 3–7 business days to your original payment method. For Cash on Delivery orders, refunds will be issued as store credit or via bank transfer.
Non-Returnable Items
Perishable goods, opened personal care products, and products not in their original packaging are not eligible for return.